Refund Policy

1. Overview

At Vertex Synergy, we are committed to delivering high-quality services tailored to meet your advertising needs. However, we understand that disputes may arise. This policy outlines the terms and conditions for requesting refunds and resolving disputes.

2. Refund Policy

a. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Services were not delivered as agreed upon in the contract or proposal.
  • Significant errors or omissions in service delivery caused by our team.
  • Early termination of services initiated by Vertex Synergy.

Refunds will not be issued for:

  • Dissatisfaction due to performance metrics such as click-through rates or conversions, as these depend on various factors beyond our control.
  • Services that have already been fully rendered or are in progress.
  • Any fees paid directly to Google Ads or other third-party platforms.

b. Refund Request Process

To request a refund:

  1. Submit a written request via email to [refunds@vertexsynergy.com] within 7 days of the issue.
  2. Include a detailed explanation of the reason for the refund request and any supporting documentation.

c. Refund Timeline

  • Approved refunds will be processed within 14 business days.
  • Refunds will be issued to the original payment method or as a credit toward future services.

4. Changes to Policy

Vertex Synergy reserves the right to update or modify this policy at any time. Clients will be notified of significant changes.