Cancellation Policy
1. Overview
At Vertex Synergy, we value your business and strive to deliver exceptional results. We understand that situations may arise where services need to be canceled. This policy outlines the terms and conditions for canceling services with us.
2. Cancellation Notice
- Clients must provide written notice of cancellation via email to [cancellations@vertexsynergy.com]. or any method of contacts you are aware of .
3. Services Eligible for Cancellation
You may cancel the following services:
- Ongoing monthly management services for Ads campaigns.
- Project-based services not yet initiated.
Non-Cancellable Services:
- Services that have already been completed or delivered.
- Fees paid directly to Google Ads or other third-party platforms.
4. Refunds for Canceled Services
- Refunds are issued only for services that have not yet been provided.
- If you cancel mid-service, you will be charged for the portion of work completed up to the cancellation date.
- Refunds are processed within 7 business days after approval.
5. Termination by Vertex Synergy
We reserve the right to terminate services in the event of:
- Non-payment or repeated late payments.
- Breach of contract or misuse of services.
- Behavior that is abusive or disruptive to our team.
In such cases, we will provide written notice.
6. Changes to Policy
Vertex Synergy reserves the right to amend this policy at any time. Clients will be notified of significant changes.